12:00 PM, 26 January 2021
The Civil Aviation Authority of Bangladesh (CAAB) has taken a major step towards the modernization of passenger services at Dhaka airport with the recent launch of a dynamic web portal, 24/7 call centre, and Customer Relationship Management (CRM) software.The new facilities will ease the process for passengers to check domestic and ... read more
03:29 PM, 21 January 2021
Hazrat Shahjalal International Airport has launched three digital services – a dynamic web portal, 24/7 hotline call centre, and customer relationship management software (CRM) – to develop passenger facilities.Civil Aviation Authority of Bangladesh (CAAB) Chairman Air Vice Marshal M Mafidur Rahman inaugurated the services yesterday as the chief guest at ... read more
11:23 PM, 3 May 2021
Dhaka airport's Executive Director Kamrul Islam on Sunday highlighted recent improvements in passenger services, saying that almost all passengers now receive their luggage in less than an hour.“This improvement, in collaboration with the Ramp Control of Aviation Security (AVSEC) and Biman Bangladesh Airlines' GSE unit, ensures 99.15% of passengers retrieve ... read more